FAQ

   

LanguageQuestion
English"No more Data Collector slots" Error Message
EnglishAccount data not updated anymore. Why is that?
EnglishAdded devices to my account but I am not seeing the counters
EnglishAdding a Dealer Logo to JetAdvice
EnglishAdding Alternative Identifiers to devices (Device ID, Serial Number & Model)
EnglishAdding Contacts to your Account
EnglishAssigning Contacts to Devices
EnglishBandwidth used by the data collector in the LAN
EnglishBest practices for Bulk threshold usage
EnglishCalculation of power usage
EnglishCalculation of usage per year
EnglishCan I get counters and supplies information from Canon devices?
EnglishCan I get counters and supplies information from Kyocera devices?
EnglishCan not install .Net Framework 4.6 or higher. What to do then?
EnglishCounters
EnglishCounters not updated and log file from Data Collector show it is receiving data. Why is that?
EnglishCustomer wants to add 172.22.x.x
EnglishDashboard Alerts in 3.0
EnglishDashboard counters and Assessment Counters do not show the same numbers. Why is that?
EnglishData Collector and auto caching proxy
EnglishData Collector in a hosted environment
EnglishData Collector in Applications and Service Logs
EnglishData Collector installation and requirements
EnglishData Collector installation options
EnglishData Collector installed on laptop and visiting customer. Will the Data Collector find printers?
DanishData Collector kommer med fejl - There was no endpoint listening at....
EnglishData Collector ports, URL and IP of the JetAdvice server
EnglishData Collector returning an error - There was no endpoint listening at....
EnglishData Collector running with status "Data Receiver Temporary Offline"
EnglishData Collector stops randomly. Why is that?
EnglishData Collector Troubleshooting
EnglishData Collector Troubleshooting Guide
EnglishDealer Dashboard Statistics
DanishDer er ikke serie nummer på toner i e-mail. Hvorfor det?
DanishDer er informationer man ikke kan se fra printeren
EnglishDevice not collecting?
EnglishDevices not updated with counters and supplies after a certain date. Why is that?
EnglishDirect URL to account, printer, report, view etc.
EnglishDiscovering devices
EnglishDocument Feeder Kit HP CE248A in HP CM4540 MFP is ordered to soon. Why is that?
EnglishEasy navigation - view same report for other customers easily
EnglishEnable Traps in HP printers using the HP TrapSetup 1.0 program.
EnglishExported data in Alerts views
EnglishExternal Print Controllers may limit device and supply information
DanishFår "Unable to Write Configuration" når man prøver at start JADC servicen. Hvorfor det?
DanishForside tællere og Assessment tællere viser ikke det samme antal printere. Hvorfor det?
EnglishGet "System.IO.FileNotFoundException" when starting Data Collector Manager. Why is that?
EnglishGet "Unable to Write Configuration" when starting the Data Collector. Why is that?
EnglishGet error installing Data Collector 2.2 on Windows server 2003 and Windows Xp. Why is that?
EnglishHardcoded IP in Firewall or DNS
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