FAQ

   

LanguageQuestion
English"No more Data Collector slots" Error Message
English** Discontinued ** How to use HP SDS BlackBox
EnglishAccount data not updated anymore - Log show "GetSetupAlertRequest" Why is that?
EnglishAdded devices to my account but I am not seeing the counters
EnglishAdding a Customer Logo to JetAdvice
EnglishAdding a Data Collector slot
EnglishAdding a Dealer Logo to JetAdvice
EnglishAdding Alternative Identifiers to devices (Device ID, Serial Number & Model)
EnglishAdding Contacts to your Account
EnglishAdmin credentials set but not able to change settings in Managed tab
EnglishAPI documentation
EnglishAre you using the latest API endpoints?
EnglishAssigning Contacts to Devices
EnglishBandwidth used by the data collector in the LAN
EnglishBest practices for Bulk threshold usage
EnglishCalculation of power usage
EnglishCalculation of usage per year
EnglishCan a Raspberry Pi be pre-configured?
EnglishCan I get counters and supplies information from Canon devices?
EnglishCan I get counters and supplies information from Kyocera devices?
EnglishCan JetAdvice Edge be installed on the Lite version of Raspberry Pi?
EnglishCan not install .Net Framework 4.7.2 or higher. What to do then?
EnglishCan the Data Collector be installed on Raspberry Pi or Intel Stick?
EnglishCanon toner supplies always at 100%
EnglishCounters
EnglishCounters not updated and log file from Data Collector show it is receiving data. Why is that?
EnglishCoverage Quarterly and Yearly report algorithm
EnglishCreating SNMP v1/v2 settings in the Edge connector
EnglishCredential Management HP SDS
EnglishCSRF message when signing into Remote EWS
EnglishCustomer wants to add 172.22.x.x
EnglishDashboard Alerts - how it works
EnglishDashboard counters and Assessment Counters do not show the same numbers. Why is that?
EnglishData Collector and auto caching proxy
EnglishData Collector and Edge Connector can not run at the same time. Why is that?
EnglishData Collector in Applications and Service Logs
EnglishData Collector installation and requirements
EnglishData Collector installation options
EnglishData Collector installed on laptop and visiting customer. Will the Data Collector find printers?
DanishData Collector kommer med fejl - There was no endpoint listening at....
EnglishData Collector ports, URL and IP of the JetAdvice server
EnglishData Collector returning an error - There was no endpoint listening at....
EnglishData Collector running with status "Data Receiver Temporary Offline"
EnglishData Collector stops randomly. Why is that?
EnglishData Collector Troubleshooting
EnglishData Collector Troubleshooting Guide
EnglishData collector with Terminal server and Citrix server
EnglishDCA showing the message: "Sleeping or you may not have permission to access them...". Why is that?
EnglishDealer Dashboard Statistics
DanishDer er ikke serie nummer på toner i e-mail. Hvorfor det?
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