FAQ

   

LanguageQuestion
English"No more Data Collector slots" Error Message
EnglishAccount data not updated anymore. Why is that?
EnglishAdded devices to my account but I am not seeing the counters
EnglishAdding a Dealer Logo to JetAdvice
EnglishAdding Alternative Identifiers to devices (Device ID, Serial Number & Model)
EnglishAdding Contacts to your Account
EnglishAssigning Contacts to Devices
EnglishBandwidth used by the data collector in the LAN
EnglishCalculation of power usage
EnglishCalculation of usage per year
EnglishCounters not updated and log file from Data Collector show it is receiving data. Why is that?
EnglishCustomer wants to add 172.22.x.x
EnglishDashboard Alerts in 3.0
EnglishData Collector in a hosted environment
EnglishData Collector in Applications and Service Logs
EnglishData Collector installation options
EnglishData Collector installed on laptop and visiting customer. Will the Data Collector find printers?
EnglishData Collector running with status "Data Receiver Temporary Offline"
EnglishData Collector stops randomly. Why is that?
EnglishDealer Dashboard Statistics
DanishDer er ikke serie nummer på toner i e-mail. Hvorfor det?
EnglishDevices not updated with counters and supplies after a certain date. Why is that?
EnglishDiscovering devices
EnglishDocument Feeder Kit HP CE248A in HP CM4540 MFP is ordered to soon. Why is that?
EnglishEnable Traps in HP printers using the HP TrapSetup 1.0 program.
EnglishExported data in Alerts views
EnglishExternal Print Controllers may limit device and supply information
DanishForside tællere og Assessment tællere viser ikke det samme antal printere. Hvorfor det?
EnglishGet "Unable to Write Configuration" when starting the Data Collector. Why is that?
EnglishHardcoded IP in Firewall or DNS
EnglishHardware Alerts / Events has stopped working. Why is that?
EnglishHide account in Dealer dashboard
EnglishHow are "Send Empty Reports = No" working?
EnglishHow are waste pages for a supply calculated in JetAdvice?
EnglishHow do I get a new password?
EnglishHow is coverage calculated in Supply Details and Reports?
EnglishHow long time before I am logged out of JetAdvice?
EnglishHow long will JetAdvice retry the email with a supply alert or a report?
EnglishHow new devices types are added
EnglishHow often does the Data Collector discover and collect data from devices?
EnglishHow often is the Dashboard and other pages updated?
EnglishHow the Period setting works
EnglishHow to add Contact information to a device.
EnglishHow to add extra Network Range on an account
EnglishHow to add levels and move customers under existing levels.
EnglishHow to change number and date formats for XML and CSV reports/export
EnglishHow to create a User
EnglishHow to create Real Time Alert report for Silent Devices?
EnglishHow to create unique Supply Alerts
EnglishHow to delete a Data Collector
1234