FAQ

   

LanguageQuestion
EnglishAccount data not updated anymore. Why is that?
EnglishCan I get counters and supplies information from Canon devices?
EnglishCan I get counters and supplies information from Kyocera devices?
EnglishCounters
EnglishCounters not updated and log file from Data Collector show it is receiving data. Why is that?
EnglishData Collector in a hosted environment
EnglishDevice not collecting?
EnglishDevices not updated with counters and supplies after a certain date. Why is that?
EnglishDiscovering devices
EnglishExternal Print Controllers may limit device and supply information
EnglishHow often does the Data Collector discover and collect data from devices?
EnglishHow often is the Dashboard and other pages updated?
EnglishHow to change number and date formats for XML and CSV reports/export
EnglishHow to create Real Time Alert report for Silent Devices?
EnglishHow to edit Report start and end date
DanishHP Color LaserJet 2600 serien - Ingen tællere er vist. Hvorfor det?
EnglishHP Color LaserJet 2600 series - No counters is shown. Why is that?
EnglishHP counters in JetAdvice Manager (FutureSmart counters)
EnglishHP printer do not have any Mono or Color counters or counters are not updated after 21-04-2016. Why is that?
EnglishIs it possible to see Xerox Colorqube Level 1, 2 and 3 counters?
EnglishJetAdvice videos
EnglishLimited support on HP Business InkJet 2300 & 2800 series
EnglishLimited support on HP OfficeJet models
EnglishMissing Large Format Printer Details
EnglishMono or color counter ìn HP printer are lower than yesterday. Why is that?
EnglishNo data on Label printers, Matrix printers and some printers connected to external network box. Why is that?
EnglishNot able to see counters and all supplies in HP Officejet Pro X series. Why is that?
EnglishPrinter is not updated with counters and supply levels anymore. Why is that?
EnglishTotal A3 Counter
EnglishUnderstanding Selected Columns for your Reports
EnglishWhat data can be collected with a locally attached printer?
EnglishWhat does it mean when a device is Un-Managed?
EnglishWhy do I see -127 in a counter status?
EnglishWhy does Total* not equal Mono + Color?
EnglishWhy does Total* not equal Mono?
EnglishWill data from Data Collector be lost if the internet connection is lost?
EnglishWill the data collector discover and collect IP address x.x.x.0 and x.x.x.255?
EnglishXerox with Fiery Controller do not show any counter or supply status. Why is that?